A. For Account Holders:
If you are the Account Holder but you cannot see your Account Number in the Paperless Billing subscription facility, then there is a difference between your names as reflected in your Account record and your Meralco Online Account.
Please email the following documents to customercare@meralco.com.ph or submit them to the nearest business center.
a. Due to minor syntax difference
Example:
Account Holder name: Maria Rose A. Cruz
Meralco Online Account name: Ma. Rose A. Cruz
- No document will be required if the difference in the Account Holder name and Meralco Online user’s name is due to minor syntax difference. For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph.
b. Due to change in marital status
Example:
Account Holder name: Maria Rose A. Cruz
Meralco Online Account name: Ma. Rose C. Santos
- One (1) government-issued ID showing both the maiden and married surnames (e.g., ‘Maria Rose Cruz Santos’) of the Applicant; OR
- One (1) government-issued ID showing the maiden surname (e.g., ‘Maria Rose A. Cruz’) AND one (1) government-issued ID showing the married surname (e.g., ‘Maria Rose C. Santos’) of the Applicant; OR
- Marriage Certificate
c. Due to other cases
Example:
Name in either record is a nickname, name in either record is an abbreviation
- One (1) government-issued ID OR two (2) secondary IDs of the Applicant
Additional supporting documents may be required on cases not listed above, subject to Meralco’s evaluation of the case.
B. For Actual Users:
If you are not the Account Holder (i.e., an end-user / actual user of the electric service), please submit the required documents as shown below to customercare@meralco.com.ph or to the nearest business center.
For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph.
a. The Meralco Account is under the Name of an Individual Person
Example: Residential services, businesses (i.e., sole proprietorships) where the registered customer is named after an individual
- Authorization Letter OR Special Power of Attorney (SPA) from the Registered Customer, AND
- One (1) government-issued ID or two (2) secondary IDs of the Registered Customer, if available
If the registered customer is already deceased or if his/her whereabouts is unknown to the Applicant, the latter is required to submit any of the following:
- Document proving that the Applicant has the legal authority to occupy the premises covered by the service contract of the Meralco Account, e.g., Deed of Sale, Contract of Lease; OR
- Other document proving that the Applicant occupies the premises covered by the service of the Meralco Account: (a) government-issued ID of the Applicant, (b) utility bill for two (2) months (e.g., Meralco bill, water bill, etc.), OR (c) Barangay Certificate.
b. The Meralco Account is under the Name of a Condominium Developer or Association
Example: Residential or non-residential condominium units under the name of the condominium developer/association
- Notarized Secretary’s Certificate appointing/authorizing the Applicant to subscribe the Meralco Account to Paperless Billing; OR
- Authorization Letter issued by the condominium’s Administration Office/Association, AND one (1) government-issued ID OR two (2) secondary IDs of the person who issued the Authorization Letter; OR
- Document proving that the Applicant has the legal authority to occupy the premises covered by the service contract of the Meralco Account, e.g., Deed of Sale, Contract of Lease; OR
- Other document proving that the Applicant occupies the premises covered by the service of the Meralco Account: (a) government-issued ID of the Applicant, (b) utility bill for two (2) months (e.g., Meralco bill, water bill, etc.), OR (c) Barangay Certificate
Note:
Notarized Secretary’s Certificate, if submitted during application for service or Meralco Online account creation, should indicate that the Applicant has the authority to subscribe the Meralco Account to Paperless Billing. Else, another Notarized Secretary’s Certificate indicating that the same will be required.
c. The Meralco Account is under the Name of a Business or Organization
i. For Sole Proprietorships and Partnerships:
If the Applicant is the sole proprietor or one the managing partners:
- One (1) government-issued ID or two (2) secondary IDs of the Applicant
If the Applicant is NOT the sole proprietor or one the managing partners,
- Authorization Letter issued by the sole proprietor or one the managing partners, AND
- One (1) government-issued ID or two (2) secondary IDs of the sole proprietor or one the managing partners
ii. For Corporations, Government Owned and Controlled Corporations (GOCCs) with Charter, Cooperatives, Non-Governmental Organizations (NGOs), Foundations, Religious Organizations:
- Notarized Secretary’s Certificate appointing/authorizing the Applicant to subscribe the Meralco Account to Paperless Billing
Note:
Notarized Secretary’s Certificate, if submitted during application for service or Meralco Online account creation, should indicate that the Applicant has the authority to subscribe the Meralco Account to Paperless Billing. Else, another Notarized Secretary’s Certificate indicating that the same will be required.
