MERALCO Customer Service | Hotline Number (2024)

FAQs

How can I call Meralco from Globe Mobile? ›

Call the 24/7 Meralco Hotline Number

To call the Meralco hotline using your Smart or Globe mobile number, dial (02) 16211.

You can report an outage by filling out and submitting an online form, which is available on Meralco Online or Meralco Mobile App. Simply log in to your account and go to the Outages & Incidents section. Alternatively, you can visit our website at www.meralco.com.ph and access the online report form as a guest.

Your Meralco Customer Account Number is the 10-digit number found in the gray bar near the top portion of your bill.

For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph.

It's easy to call a local landline number using your telephone. Just place “0” and the area code before the landline number you want to call.

Meralco has three numbers for text reports.

You can send your details to the following numbers: Smart: 09209716211. Globe: 09175516211.

and send to 7622 or call the Kuryente Load Hotline 1622-7737 or 16211. You may also visit your nearest Meralco Business Center.

To avoid disconnection you should pay your bill by the due date. Electric utility customers are given at least 21 days after the meter is read to pay the bill. The payment is considered late if received after that date unless it is a holiday or weekend - then the bill must be paid by the next workday.

Penalties. - (a) Violation of Section 2 - The penalty of prision mayor or a fine ranging from Ten thousand pesos (P10,000) to Twenty thousand pesos (P20,000) or both, at the discretion of the court, shall be imposed on any person found guilty of violating Section 2 hereof.

Register your service ID number

Once you've logged them on the app, they will be reflected on the Meralco Online website. The Customer Account Number (CAN) is different from the service ID number. The CAN is 10 digits long, while the service ID number is 12 digits long.

Can you pay overdue Meralco bills in GCash? ›

Yes, you can pay for overdue bills using GCash except MERALCO and select billers which do not accept late payments. Please refer to the additional reminders from the biller. For Meralco, when your disconnection notice arrives, you can no longer use GCash to pay for the bill.

Get your service restored in no time

For services terminated or disconnected for one year or less, just visit any Meralco business center and present a valid government-issued ID. For services terminated or disconnected for more than one year, Reapply for electric service.

Call our 24/7 hotline

Hotline ‌: 16210.

For electric services already disconnected at the time of payment processing, reconnection will be within 24 hours from MERALCO's receipt of actual payment, unless the date of actual payment is deemed received on the next banking day.

Yes, you can still settle your bill at any Meralco Business Center. You may also take advantage of our Meralco Online and pay your bill anyitme, anywhere. You may access it thru this link: https: meralco.com.ph. This commonly happens when you input your card expiry date incorrectly.

In other words, dial 00 + 63 + <area code> + 7 + <7-digit landline number>. Example: Dial 00-63-2-7XXX-XXXX if you are in a different country and you wish to call someone in Metro Manila who is using a Globe landline.

To do this, you have to add the area code before the landline number on your dialer. For example, if you are calling a PLDT landline in Metro Manila with an area code of 02 using a Smart or Globe mobile phone, you would need to dial 02 87654321.

How can I call a toll free number? Toll free numbers are called the same way you would any other number. Just be sure to dial “1” followed by the correct toll free prefix (800, 833, 844, 855, 866, 877, or 888).

Meralco is led by Chairman and CEO Manuel M. Lopez, whose family, through direct and indirect holdings, retains control of some 25 percent of the company. The Lopez family, one of the country's most prominent, also controls conglomerate Benpres Holdings and other businesses.

What is meant by power outage? ›

A power outage (also called a powercut, a power out, a power failure, a power blackout, a power loss, or a blackout) is the loss of the electrical power network supply to an end user.

To request for modification of registered number, just submit the request letter and valid ID's if you are the registered customer. What is KLoad? Hello there. Meralco Prepaid Electricity Service, branded as Kuryente Load (KLoad).

5590 per kWh from P6. 2277 per kWh the previous month. Charges from Independent Power Producers (IPPs) and Power Supply Agreements (PSAs) increased by P0.

Kuryente Load is available in Manila; Angono, Cainta, Taytay, and Binangonan in Rizal: Selected areas in San Juan, Pasig, Quezon City, Caloocan, Pasay, Cavite, Bulacan, Paranaque, Tagaytay, Makati, and Mandaluyong.

It is system-generated, if you have not paid the bill before the due date, the disconnection notice will automatically generate. If you still receive the notice and you already settle your bill, kindly disregard.

In its recently-issued Decision dated 20 August 2020, the Energy Regulatory Commission (ERC) imposed a PhP19 Million fine on Manila Electric Company (MERALCO) for violating the regulatory agency's Advisories that it issued during the community quarantine period starting in March until July 2020.

SM Payment Center Billers

Utilities: Meralco (accepts late payments without disconnection notice), ILECO 1, PECO, Manila Water, Maynilad, etc. Telecom: Globe, PLDT, Smart, etc.

The Anti-electricity and Electric Transmission Lines/Materials Pilferage Act of 1994 categorizes illegal use of electricity as: 1) tapping to any connection with overhead lines, service drops, or other electric service wires, without previous authority or consent of the private electric utility or rural electric ...

A prima facie evidence of illegal use of electricity shall be the basis for: (a) immediate disconnection by the electric utility or cooperative to any such person after due notice; (b) the holding of preliminary investigation by the prosecutor and the subsequent filing in court of the pertinent information; and (c) the ...

An illegal electricity connection is the unlawful alteration of the electrical installation and the electricity transport grid to pay less (or simply not pay) for the energy consumed. This practice has negative effects on the bills of other consumers and on the tax collection of the State.

How can I activate my Meralco account online? ›

To completely un-link your Meralco Online from your social media accounts, please call our 24/7 hotline 16211 for residential customers or our business hotline 16210, or email us at customercare@meralco.com.ph. The following should be provided: Valid ID (click here for the list of accepted IDs)

How To Register to Meralco Online - YouTube

Yes, you can pay in partial as long as this is for the settlement of a single bill. However, we encourage you to pay in full to avoid risking disconnection or any service inconvenience.

View Bills

Step 1: Log in to your Meralco Online account via the website or the Meralco Mobile app. Step 2: On the landing page, click Bills and Payment found on the top bar. Then click Bills Summary. Step 3: Find the bill/s you want to view.

Your guide to paying your Meralco bills with GCash

Enter your Customer Account Number and your desired amount to be paid. When will my payment be posted to Meralco? Your payment to Meralco via GCash will be posted within 24 hours.

If you wish to have your service reconnected, kindly settle your unpaid account specified below (including the reconnection fee of P44. 80) with any of our branch offices most convenient to you.

To completely change the account name, you will need: A valid government-issued ID. Proof of Occupancy. Bill Deposit (Note that the current bill deposit will be refunded to the old account holder and a new deposit will be required from the new account holder.)

Pasig, Philippines

Meralco / Headquarters

Manila Electric Company (Meralco) is the largest private sector electric distribution utility company in the Philippines.

Is Meralco reconnection 24 hours? ›

Conversation. how long does it take to reconnect any disconnected electric service after payment? The standard procedure for reconnection is within 24 hours upon payment.

You can pay your overdue bills using CAN via Bayad Centers partners as long as your service is not yet disconnected. We highly encourage you to pay the full amount of your bill on or before its due date to avoid any inconveniences.

can i pay my meralco bill with notice of disconnection at any business center? yes you can settle your unpaid bills to our any Meralco Business Center.

Just a reminder when you have received a disconnection, we highly suggest that you pay at our Meralco Business Center Office and Meralco online/app for real-time posting. If third-party payment like GCash, Paymaya, Coin.

(a) Any customer of a distribution utility may file a complaint with the Commission's Consumer Affairs Service or with its Visayas or Mindanao Field Offices whenever the customer has an unresolved dispute with the distribution utility regarding the electric service that is subject to the Commission's regulation.

The Anti-electricity and Electric Transmission Lines/Materials Pilferage Act of 1994 categorizes illegal use of electricity as: 1) tapping to any connection with overhead lines, service drops, or other electric service wires, without previous authority or consent of the private electric utility or rural electric ...

- (a) Violation of Section 2. - The penalty of prision mayor or a fine ranging from Ten thousand pesos (P10,000) to Twenty thousand pesos (P20,000) or both, at the discretion of the court, shall be imposed on any person found guilty of violating Section 2 hereof.

For electric services already disconnected at the time of payment processing, reconnection will be within 24 hours from MERALCO's receipt of actual payment, unless the date of actual payment is deemed received on the next banking day.

Who owns Meralco? ›

Meralco is led by Chairman and CEO Manuel M. Lopez, whose family, through direct and indirect holdings, retains control of some 25 percent of the company. The Lopez family, one of the country's most prominent, also controls conglomerate Benpres Holdings and other businesses.

To completely un-link your Meralco Online from your social media accounts, please call our 24/7 hotline 16211 for residential customers or our business hotline 16210, or email us at customercare@meralco.com.ph. The following should be provided: Valid ID (click here for the list of accepted IDs)

The Philippine government adopted RA 7394 (Consumer Act of the Philippines of 1991) as the legal basis for consumer protection in the country. The law embodies the state policy on the protection of consumers and establishes standards of conduct for business and industry in the country.

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.

You may contact us at 1800 325 8282. For calls from overseas, please contact us at (65) 6325 8282.

Most electrical theft crimes occur through meter tampering, bypassing meters, and tapping power lines. Other less frequent crimes include tapping into neighboring premises, using illegal lines after disconnection, self-reconnection without consent, and electrifying fences.

Connection to the main supply by-passing the electrical meter constitutes creation of an unauthorised connection and fraudulent use of electricity. The culprit could be charged criminally, and face conviction and imprisonment or any of the other conventional criminal penalties.

Under the clause 135 of the Electricity Act, 2003, the theft of electricity is punishable with imprisonment for a term, which may extend to three years or fine or both. The theft of electricity means whoever dishonestly indulges in the following: Taking direct supply without electric meter.

– This Act shall provide a framework for the restructuring of the electric power industry, including the privatization of the assets of NPC, the transition to the desired competitive structure, and the definition of the responsibilities of the various government agencies and private entities.

Republic Act No. 9136, otherwise known as the Electric Power Industry Reform Act (EPIRA) of 2001, sought to re-structure the electric power industry by privatizing the Generation, Transmission, Distribution, and Supply of the power sector. Distribution and transmission were later declared as public utilities.

What are the implications of electricity pilferage? ›

Power theft is one of the most prevalent issues which not only cause economic losses, irregular and inadequate supply of electricity but also lead to poor power quality. It hampers functioning of equipment, industries and factories, and shortage of power supply to homes due to shortage of power supplied to them.