Creating an Approval Matrix (2024)

Reviewing and approving a change request is very sensitive and sometimes need multilevel approval. AMR provides the ability to define your own multi-level approval matrix.

Once an approval matrix has been defined, all newly created CM tickets and all existing pending approval CM tickets follow the approval matrix. Approvers are also notified when a CM ticket is newly created or pending their approval. A CM ticket is approved when all approvers have approved. A CM ticket is rejected when all approvers have decided and any one has rejected the ticket.

Top level approvers, (that is, level 1 approvers) can bypass all others' approval decisions regardless of whether others approve or reject the CM ticket.

To create an approval matrix:

  1. Log in to Oracle Advanced Monitoring and Resolution.

    The Oracle Advanced Monitoring and Resolution Home appears.

  2. Click the Advanced Monitoring tab.

    The Advanced Monitoring page appears.

  3. From the Change menu, select Change.

    The Change Management page appears.

  4. Select Approval Matrix.

    The Approval Matrix page appears, displaying one of the following:

    • An existing draft matrix, where one has been defined. All customers associated with the

    • A blank draft matrix, where no matrix has been defined previously.

  5. Update the draft approval matrix as follows:

    • Add a New Level - to add a new approval level, click this link.

    • Remove This Level - to remove an approval level, select the level then click this level.

    • Add Selected Users to this Level - to add users to an approval level, select the users then click this link.

    • Remove Selected Users - to remove users, click the red 'X' beside each user.

  6. When you have completed all changes, check the red check box at the top of the page.

    All newly created CM tickets and all existing pending approval CM tickets now follow this approval matrix.

Creating an Approval Matrix (2024)

FAQs

How to develop an approval matrix? ›

Step 1: Designing an approval matrix

List your approvers and divide them based on their roles and level of influence. Identify and prioritize high-level approvers. Also, identify who needs to be informed but doesn't need to review/approve each step of the process.

How to prepare an authority matrix? ›

Major or critical tasks are listed down the first column; employee names (to clarify personal roles) or department functions (to clarify inter-department roles) are listed across the top. The boxes in the matrix is filled in with one or more of the following.

What is the authority matrix for approval? ›

The approval matrix represents a set of decision-makers in charge of a business process. This is to ensure that they're adhering to the standards of operations. An approval matrix clearly outlines the individuals responsible for approving specific tasks and the corresponding timelines.

What are the three key components of an approval process? ›

Key Components of an Approval Process
  • Approval Steps. Approval steps establish the prerequisites that must be fulfilled for a record to be submitted for approval, as well as the individuals or teams in charge of reviewing and approving the record.
  • Approval Actions. ...
  • Approval Process Settings.
Jan 9, 2024

What are the risks of not having an approval matrix? ›

Without the establishment of clear authority levels and approval matrix within the organization, often no-one is certain who can or cannot approve any given task or activity which leads to inefficiency, uncertainty, and potentially costly errors – all of which create unnecessary risk.

How do I create an approval group? ›

Create an approval group
  1. Download an application from the ServiceNow Store for the first time. Get entitlement for a Security Operations product or application. ...
  2. Install a Security Operations integration.
  3. Update an application previously downloaded from the ServiceNow Store.
  4. Upgrade your instance to the next family release.

What is an approval chain? ›

An approval chain represents a series of approvals that must happen in a specific sequence. Each part of the chain represents an approval rule with a shared Approval Chain field value and an increasing Approval Step field value.

What is the authority matrix structure? ›

A balanced matrix structure gives more authority to the project manager than within a weak matrix structure. Both the functional and project managers hold authority.As an employee in this structure, you work under the guidance and direction of both managers.

What is the approval threshold matrix? ›

A company's purchase approval matrix is a table that outlines who's required to sign off on a business purchase according to company policies, and provides the business rules for routing the approval tasks for those purchases.

What is the difference between authority matrix and RACI matrix? ›

An authority matrix defines a basic procurement process. A responsibility assignment matrix, also known as RACI matrix, describes the participation by various roles in completing tasks for a project or business process.

How to create an approval matrix? ›

To create an approval matrix
  1. Click the Approval Matrix tab or click All tabs and then select Approval Matrix.
  2. Click New to display the Approval Matrix Edit page.
  3. Enter the required values for: ...
  4. Select the approver, authorized discount, and approver level values for each approver you want to include in the matrix.

What is the hierarchy of approval? ›

At its core, an Approval Hierarchy is a structured system that outlines who within an organization has the authority to approve certain actions, in this case, procurement decisions.

What is the matrix of approvers? ›

A table that provides the business rules for routing an approval task through a business process based on preset conditions. An approval matrix ensures that the correct individuals are involved in decision-making at the appropriate time. Sometimes referred to as a "schedule of authority."

How do you write an approval process? ›

How to write a request for approval
  1. Choose your contact method. Every company has a unique process for sending requests for approval. ...
  2. Address the recipient professionally. ...
  3. Start with what you need. ...
  4. Explain why you need it. ...
  5. Tell them why they should care. ...
  6. Show your enthusiasm for their response. ...
  7. Conclude your message.
Apr 9, 2024

Top Articles
Latest Posts
Article information

Author: Lakeisha Bayer VM

Last Updated:

Views: 5981

Rating: 4.9 / 5 (69 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Lakeisha Bayer VM

Birthday: 1997-10-17

Address: Suite 835 34136 Adrian Mountains, Floydton, UT 81036

Phone: +3571527672278

Job: Manufacturing Agent

Hobby: Skimboarding, Photography, Roller skating, Knife making, Paintball, Embroidery, Gunsmithing

Introduction: My name is Lakeisha Bayer VM, I am a brainy, kind, enchanting, healthy, lovely, clean, witty person who loves writing and wants to share my knowledge and understanding with you.